- When you see yourself doing something badly and nobody's bothering to tell you anymore, that's a bad place to be. You may not want to hear it, but your critics are often the ones telling you they still love you and care about you, and want to make you better.
- Self-esteem? ...really only one way to teach kids how to develp it: You give them something they can't do, they work hard until they find they can do it, and you just keep repeating the process.
- The brick walls are there to give us a chance to show how badly we want something.
- Complaining does not work as a strategy. We all have finite time and energy. Any time we spend whining is unlikely to help us achieve our goals. And it won't make us happier.
- If you wait long enough, people will surprise and impress you. When you're frustrated with people, when they've made you angry, it just may be because you haven't given them enough time. In the end, people will show you their good side. Almost everybody has a good side. Just keep waiting. It will come out.
- Experience is what you get when you didn't get what you wanted. And experience is often the most valuable thing you have to offer.
- The person who failed often knows how to avoid future failures. The person who knows only success can be more oblivious to all the pitfalls.
- When giving an apology, any performance lower than an A really doesn't cut it.
- Proper apologies have three parts: 1-What I did was wrong. 2-I feel badly that I hurt you. 3-How do I make this better?
Great book!
